ER Care All-In

SKU: ERCAI

Php 1,350.00 - Php 7,150.00

Select Options ⮟

 

About ER Care All-in

All-In protection against sudden medical emergencies. ER Care All-In provides up to P100,000 worth of outpatient (ER treatment) and inpatient (confinement) care coverage on emergency cases due to accidents, viral/bacterial diseases, and specific conditions. Kids from 1 to 17 years old and adults from 18 to 64 years old can take advantage of this one-time use health plan. 

 

The benefit limit covers:   

  • Doctor’s professional fee
  • Emergency room treatment 
  • Laboratory and diagnostic procedures 
  • Room accommodation if confinement is required 
  • Required medicines during hospitalization 
  • Surgery and surgeon’s fees, if medically required 
  • Surgery and surgeon's fees when medically necessary 
  • Use of operating room, recovery room, and ICU, as medically necessary 
  • Special modalities of treatment as medically required in emergency room care and confinement, and subject to Php 5,000 standard limit. 
  • One-time hospital cash allowance of Php 1,000 when confined (for adults only) 
  • 1-year unlimited access to telemedicine/remote medical consultation (for kids only) 

 

ER Care All-In is valid for 1 year or until used, whichever comes first. It can be used in more than 500 iCare-accredited hospitals in the Philippines, excluding the Top 6 hospitals in Metro Manila namely Asian Hospital and Medical Center, Cardinal Santos Medical Center, Makati Medical Center, St. Luke’s Medical Center (QC and BGC), The Medical City.  

 

You can read the complete details of ER Care All-In in this Health Care Agreement.

ER Care All-In Options (Product Variations)

ER Care All-In plans you can choose from: 

Benefit LimitAge RangeRoom AccomodationBase SRP
Php 60,000.001 to 17 years oldWardPhp 3,150.00
Php 80,000.001 to 17 years oldSemi-PrivatePhp 4,150.00
Php 100,000.001 to 17 years oldRegular PrivatePhp 5,150.00
Php 80,000.0018 to 64 years oldSemi-PrivatePhp 1,350.00
Php 100,000.0018 to 64 years oldRegular PrivatePhp 1,750.00

 

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FAQs

Payment Options

Credit or Debit Card (Straight Payment)
Installment Payment through Credit Card
Over-the-Counter Payments
Gcash
Question and answer about this product
Q

can i activate 2 orders in one name?

by Joanne Joyce on August 14, 2024

A

Hello, Joyce! No, you cannot activate / register two (2) ER Care plans for one person. You can do it one at a time or once the previous coverage has been used or expired. :)

by Mitch on September 06, 2024


Q

Good afternoon, If ER Care all In 100 adults,I would like to ask r, if there is existing condition such as asthma or rhinitis, and had previous hospitalizations, is it included in the ER Care All In list of included diseases/conditions? THank you.

by merlina on August 19, 2024

A

HI merlina! Pre-existing conditions are not covered by the ER Care All-In.

by Kristel May on October 09, 2024


Q

Does Injury from Motorcycle Accident is covered ?

by Guest on September 07, 2024

A

Hi Guest! Yes, accidents including new fractures, burns, cuts, animal bites, sports injuries, and accidental chemical poisoning are covered by the ER Care All-In.

by Kristel May on October 09, 2024


Q

How can we check if the hospital is accredited in icare

by Guest on September 09, 2024

A

Hello, Guest! You may check the list of accredited clinics, hospitals, and doctors at https://icare.com.ph/icare-accredited-health-partners/.

by Kristel May on October 09, 2024


Q

Hello, where can i see the list of hospitals that can accept icare? Especially in region 3. Thankyou

by Guest on September 10, 2024

A

Hello, Guest! You may check the list of accredited clinics, hospitals, and doctors at https://icare.com.ph/icare-accredited-health-partners/.

by Kristel May on October 09, 2024


Q

hemorrhoidectomy procedure is covered?

by Cristian Dale on September 11, 2024

A

Hi Cristian Dale! ER Care All-In covers only accidents and viral and bacterial illnesses. Pre-existing conditions are not covered.

by Kristel May on October 09, 2024


Q

gallstones?

by Guest on September 13, 2024

A

Hi Guest! Lithiasis/stones of the gallbladder and genito-urinary system are not covered by the ER Care All-In.

by Kristel May on October 09, 2024


Q

Accredited Hospitals in Davao Del Norte?

by Guest on September 16, 2024

A

Hello, Guest! You may check the list of accredited clinics, hospitals, and doctors at https://icare.com.ph/icare-accredited-health-partners/.

by Kristel May on October 09, 2024


Q

Circumcision on kids due to UTI, covered?

by Guest on September 17, 2024

A

Hi Guest! UTI condition is covered by ER Care All-in.

by Kristel May on October 09, 2024


Q

Is consultation and laboratory is coveered as well?

by Guest on September 17, 2024

A

Hi Guest! ER Care All-In covers laboratory tests only.

by Kristel May on October 09, 2024


Q

Can I register one account and purchase for family members or does each person need to register to buy the ER voucher?

by Guest on September 18, 2024

A

Hi Guest! The plan is applicable for one person only. You can purchase prepaid plans for each of them.

by Kristel May on October 09, 2024


Q

Hi, how can I register my new voucher? Because I already used up my previous one and now just bought a new one for my son.

by Danica on September 21, 2024

A

Hi Danica! You may register your new plan via the registration link sent to your email or you may register it right here: https://services.insularhealthcare.com.ph/.

by Kristel May on October 09, 2024


Q

How about pneumonia is it covered?

by Guest on September 22, 2024

A

Hi Guest! Acute Pneumonia is covered by the ER Care All-In.

by Kristel May on October 09, 2024


Q

how can i cancel my k12 health because names cannot be used for 2 plan?

by madel on September 23, 2024

A

Hi madel! You may send an email to our support team at support@insularhealthcare.com.ph for further assistance on this matter.

by Kristel May on October 09, 2024


Q

how can I register other people

by Divina on September 25, 2024

A

Hi Divina! You may register a person on their behalf on the registration link sent to your email or directly on this link https://services.insularhealthcare.com.ph/.

by Kristel May on October 09, 2024


Q

Ckd patient

by MARY GRACE on September 26, 2024

A

Hi MARY GRACE! Pre-existing conditions including chronic, congenital, and maternity-related condition is not covered by ER Care All-in.

by Kristel May on October 09, 2024


Q

I didn't receive serial number.

by Yvonne on September 26, 2024

A

Hi Yvonne! You may send an email to support@insularhealthcare.com.ph for further assistance on this matter.

by Kristel May on October 09, 2024


Q

I didn't receive serial number.

by Yvonne on September 26, 2024

A

Upon purchase, you will receive a serial number via email for registration. Once successfully registered, you will then automatically receive the e-voucher in your email.

by Kristel May on October 09, 2024


Q

how do I avail this for my 2 years old son?

by Gabriel Reon on September 27, 2024

A

Hi Gabriel! To avail of our ER Care series services, you may request an LOA online, indicating the doctor's request, name of doctor, name of clinic or hospital, and HMO card copy/Member's HMO ID number to msc@insularhealthcare.com.ph for evaluation.

by Kristel May on October 09, 2024


Q

Accredited hospital in Tagum City?

by Jeanette on September 27, 2024

A

Hello, Jeanette! You may check the list of accredited clinics, hospitals, and doctors at https://icare.com.ph/icare-accredited-health-partners/.

by Kristel May on October 09, 2024


Q

Can I have my prepaid voucher for this? 6541EBRUPCJWXDLT

by Catheryn on September 27, 2024

A

Hi Catheryn! Your e-voucher should be sent to your email after a successful registration.

by Kristel May on October 09, 2024


Q

If will use credit card for purchase ? Is it possible convert installment? How?

by Guest on September 30, 2024

A

Hi Guest! You can choose a credit card installment option for your purchase worth Php 5000 and above.

by Kristel May on October 09, 2024


Q

If the patient was already treated for a gastritis emergency and decided to avail again this voucher, will that be considered a pre existing condition?

by Jamaica on October 02, 2024

A

Hi Jamaica! Acute gastritis is covered by the ER Care All-In.

by Kristel May on October 09, 2024


Q

Can I buy one card for both my parents? Or is the card in the name of just one person?

by Ma. Lyra on October 04, 2024

A

Hi Ma. Lyra! Please take note that a person can only be covered by one (1) product offering emergency care benefits at any point in time.

by Kristel May on October 09, 2024


Q

Hello, checking if you have an ongoing promo for ER Care All-in plan? Thank you

by Guest on October 04, 2024

A

Hi Guest! Currently, we do not have an ongoing promo for our prepaid plans.

by Kristel May on October 09, 2024


Q

Emergency appendectomy covered?

by Guest on July 22, 2025

A

Yes, ER Care All-In covers appendectomy procedure due to appendicitis.

by Mitch on July 28, 2025


Q

Is hypothyroidism is part of the er care all in plan ?

by Jaymar on July 22, 2025

A

Hypothyroidism condition is not covered by ER Care All-In plan, Jaymar. Said product covers accidents, viral, and bacterial infections only.

by Mitch on July 28, 2025


Q

Does this cover HFMD?

by Hyacinth Fay on July 28, 2025

A

Yes Hyacinth Fay, if that viral infection is the final medical diagnosis of doctor.

by Mitch on July 28, 2025


Q

Hi is diabetes is covered in this prepaid plan All in ?

by Karen on April 01, 2026

A

Hello Karen, Diabetes is not cover by ER Care All-In plan because it is considered a pre-existing condition.

by vincent on April 23, 2026


Q

hi, will you issue a physical card indicating the name of the insured?

by Guest on April 20, 2026

A

Hello! No, this a voucher only to be sent to your email and you can present it.

by vincent on April 23, 2026


Q

how about gallstone, is it covered?

by Guest on April 21, 2026

A

Hello! For gallstone this a case to case basis, we suggest to call our customer care to know more about this.

by vincent on April 23, 2026


Q

Can you change the validity to nov 2025 to nov 2026?

by John Paul on April 23, 2026

A

Hello John Paul! Usually not possible the validity almost always starts on the date of purchase (or activation).

by vincent on April 24, 2026


Q

If I will avail today Is it posible to change the validity on november 2025- november 2026 instead of date today

by John Paul on April 23, 2026

A

Hello John Paul! Usually not possible the validity almost always starts on the date of purchase (or activation).

by vincent on April 24, 2026


Q

Hello is EEG covered ?

by Riomelyn on April 24, 2026

A

Hello Riomelyn! EEG can be covered, but only if it is an emergency case and medically necessary.

by vincent on April 24, 2026


Q

If I avail today for my mom aged 64 years old - when will it expire? When she turns 65 on her birthday (November 2026)?

by Guest on April 24, 2026

A

Hello! It will not expire just because she turned 65. But she is no longer eligible to renew the ER Care All-In plan since she is already 65.

by vincent on April 27, 2026


Q

Hi! Does this comes with a physical or Digital ID? Thank you!

by JODD ARDEE on April 25, 2026

A

Hello Jodd! No physical ID only e-voucher. After purchase and registration, you will receive an e-voucher via email.

by vincent on April 27, 2026


Q

Hi. Is eye surgery covered by this plan php1750.00?

by Noreen on April 27, 2026

A

Hello Noreen Eye surgery is NOT covered under ER Care All-In (₱1,750 plan), only if medically necessary during an emergency.

by vincent on April 27, 2026


Q

How to renew my plan?

by Netchil on April 27, 2026

A

Hello Netchill For ER Care All-In, the plan is one-time use only OR valid for 1 year, whichever comes first

by vincent on April 29, 2026


Q

Can I buy 2 ER Plan at the same time and register it thru my name and my brother? will i receive 2 different serial number for Enrollment of Plan? Thanks

by aisa on April 28, 2026

A

Hello Aisa! Yes — you can do that, but there are a couple of important rules you should know for ER Care All-In, Allowed: 1 plan per person / You’ll get 2 separate serial numbers

by vincent on April 28, 2026


Q

What are the laboratory test included with the plan?

by Shirven on April 29, 2026

A

Hello!! Labs and diagnostics are only covered if they are part of an emergency case. As long as they are done in the ER or during confinement due to an emergency

by vincent on April 29, 2026


Q

Othe option for payment aside for gcash

by Michael on April 29, 2026

A

Helloo!! Thank you for reaching out, for payment we also accept over-the-counter payments (e.g., payment centers or partner outlets)

by vincent on April 29, 2026


Q

Other option of payment aside gcash because my gcash is not in good

by Michael on April 29, 2026

A

Helloo!! Thank you for reaching out, for payment we also accept over-the-counter payments (e.g., payment centers or partner outlets)

by vincent on April 29, 2026


Q

Other option of payment aside from Gcash

by Michael on April 29, 2026

A

Helloo Michael!! Thank you for reaching out, for payment we also accept over-the-counter payments (e.g., payment centers or partner outlets)

by vincent on April 29, 2026


Q

how can i cancel my plan?

by EJ Gabrielle on May 02, 2026

A

Hello Ej!! You can cancel ER Care All-In, but only if it’s NOT yet registered/activated.

by vincent on May 06, 2026


Q

Hello po, can I buy another package kahit po hindi ko pa nagamit yung previous ko? I availed one last December 2025. For this year, pwede na po ba ako uli kumuha kahit hindi pa expire yung nauna kong inavail? Salamat po.

by Arlene on May 06, 2026

A

Hello Arlene!! Yes, you can buy another ER Care All-In even if your previous one is still unused. But you cannot activate/register 2 active ER Care plans at the same time under one person

by vincent on May 07, 2026


Q

Can i purchase k12 and er care all in for my daughter?

by Jarmaine Marie on May 07, 2026

A

Hello Jarmaine Marie!! Yes, you can buy both K12 Health Cover and ER Care All-In for your daughter. But you cannot use both for the same emergency case at the same time

by vincent on May 07, 2026


Q

Hi is myesthenia gravis covered in ER Care all in?

by Guest on May 07, 2026

A

Hello!! Most likely NOT covered if the patient already has Myasthenia Gravis before activation.

by vincent on May 07, 2026


Q

Is thymus clean up or removal of thymus gland covered in ER Care all in?

by Guest on May 07, 2026

A

Hello!! Most likely NOT covered if the thymus gland issue is related to a pre-existing condition like Myasthenia Gravis.

by vincent on May 07, 2026


Q

Hi! can I use 1 email address only to register 3 persons?

by Charnel Joy on May 08, 2026

A

Hello Charnel Joy! Yes, you may use one email address to register 3 different persons under ER Care All-In. However, each member still needs to have their own personal information during registration.

by vincent on May 14, 2026


Q

Hi! can I use my own address, email and contact # to register my family member?

by Charnel Joy on May 08, 2026

A

Hello Charnel Joy! You can use your own address, email, and contact number when registering a family member for ER Care All-In.

by vincent on May 15, 2026


Q

how can I proceed paying i gcash

by Jonathan on May 11, 2026

A

Hello Jonathan!! Kindly send us message or email and we will assist you.

by vincent on May 19, 2026


Q

Hello does it cover all types of Laboratory and Diagnostic examination for Annual Physical Exams?

by ER Heart on May 11, 2026

A

Hello ER HART!! No. ER Care All-In does NOT cover Annual Physical Exams (APE) or routine laboratory/diagnostic tests.

by vincent on May 19, 2026


Q

Is the 1750 a onetime payment? Or a monthly payment?

by Guest on May 12, 2026

A

Hello!! Yes ₱1,750 is a one-time payment only, not monthly.

by vincent on May 19, 2026


Q

Are the operation fees included for the breast cyst removal surgery?

by Bernadette on May 12, 2026

A

Hello! Bernadette!! Breast cyst removal surgery may be covered under iCare ER Care All‑In ONLY if it is considered an emergency surgery and medically necessary during emergency confinement.

by vincent on May 20, 2026


Q

how to pay the chosen plans?

by Marie Sol on May 13, 2026

A

Hello Marie Sol! You may pay for your chosen ER Care All-In plan through the following payment methods: GCash Credit or Debit Card (straight payment) Installment via Credit Card Over-the-counter payments (via partner payment centers/Dragonpay)

by vincent on May 20, 2026


Q

i can't find the member id. On the voucher it clearly says I can access telemed but I need the member id which is not available on the voucher I received

by Mylen on May 15, 2026

A

Hello Mylen! Kindly send us message or email we will assist you.

by vincent on May 20, 2026


Q

Hello, can I subscribe to multiple plans at the same time?”

by CAROLYN ANNE on May 17, 2026

A

Hello!! Yes, you may purchase multiple iCare plans at the same time. But you cannot use or register two ER plans it at the same time

by vincent on May 20, 2026


Q

Good afternoon, may I ask, I have an existing plan which is ER Care Booster that will expire on October 2026, can i get a plan ER Care all in?

by carena on May 19, 2026

A

Hello!! Yes, you may still avail an ER Care All-In plan even if you already have an active ER Care Booster plan until October 2026. But take note that you can only register 1 ER Care on the same time.

by vincent on May 21, 2026


Q

Hello just want to ask if even pre existing condition are not covered, does it covered the other benefits? Such as doctor's fee, room confinement, etc, as long as inpatient, thanks

by Guest on May 19, 2026

A

Hello!! No If the admission is due to a pre-existing condition, ER Care All-In will generally not cover hospitalization benefits, even if you are inpatient.

by vincent on May 21, 2026


Q

IS ASTHMA IN ACUTE EXACERBATION COVERED?

by Guest on May 20, 2026

A

Hello!! Yes, acute asthma exacerbation may be covered if it is considered an emergency case requiring ER treatment or confinement.

by vincent on May 29, 2026


Q

list of hospitals being accredited particularly here in Davao City?

by Guest on May 20, 2026

A

Hello!! You may check the list of accredited clinics, hospitals, and doctors at https://icare.com.ph/icare-accredited-health-partners/.

by vincent on May 29, 2026


Q

May I ask, what if my child has a record of asthma confinement in a hospital a year ago already, can ER all in care cover the same case of confinement if she'll be hospitalized in the same hospital?

by Guest on June 01, 2026

A

Hello.. Asthma may be considered a pre-existing condition. Coverage will depend on the medical evaluation and the terms and conditions of the plan at the time of availment.

by vincent on June 18, 2026


Q

I want to avail 4 of this, for me, my husband and for our two kids who are 3 and 1 year old. How?

by Maricris on June 02, 2026

A

Hello Maricris! You may avail four (4) separate plans—one for yourself, one for your husband, and one each for your two children (ages 3 and 1). https://shop.icare.com.ph/

by vincent on June 25, 2026


Q

If your blood pressure goes up and you go to ER,is it covered?

by Guest on June 03, 2026

A

Hello! Emergency visits directly related to a pre-existing hypertension condition may not be covered.

by vincent on June 25, 2026


Q

How can I avail for my 3yo son?

by pearly on June 10, 2026

A

Hello! Pearly Availing of the iCare ER Care All-In plan for your 3-year-old son is a straightforward, completely digital process done online. Because he is under 18, you will purchase the plan as the adult buyer and register it directly under his name.

by vincent on July 06, 2026


Q

What prepaid cards are suitable for 9 month old?

by pearly on June 10, 2026

A

Hello Pearly iCare Comprehensive Family Plan: While individual prepaid cards are restricted, iCare’s traditional, comprehensive Family HMO Plans accept infants as dependents starting from 15 days old up to less than 21 years old.

by vincent on July 06, 2026


Q

Hi! does it cover the dental services?

by Guest on June 13, 2026

A

Hello! No, the iCare ER Care All-In plan does not cover dental services or routine dental consultations.

by vincent on July 06, 2026


Q

Hi i bought the ER care choice and registered it. But I want to buy a new one ER care All in too. Is it possible that I register the two but will use the latter in case? What do you say?

by Patricia Gudelia on June 13, 2026

A

Hello! Patricia No, it is not possible to register both cards at the same time

by vincent on July 06, 2026


Q

When do i get my policy number

by LAWRENCE on June 16, 2026

A

Hello!! Your policy/member number will be available once your plan has been fully activated and the registration process has been completed.

by vincent on June 18, 2026


Q

Hello! does the er care all in insurance cover for highblood and stroke. Wanting to get one just in case it happens po. no pre existing pa naman

by Guest on June 20, 2026

A

Hello! No, the iCare ER Care All-In plan does not cover high blood pressure (hypertension) or strokes, even if you currently have no pre-existing conditions.

by vincent on July 05, 2026


Q

how about fever of unkonwn cause yet

by Clarissa on June 21, 2026

A

Hello Clarissa! An undiagnosed high fever requiring immediate medical stabilization is treated as a valid emergency room event

by vincent on July 05, 2026


Q

Hello, I previously purchased an ER Care All-In package for my baby when she was 1 year old. I recently purchased the same package again for her, but when I tried to register it, the registration was unsuccessful because the system says that the previous product has not yet been used. However, we already used the previous package for my baby’s confinement last year. My understanding was that the prepaid HMO is for one-time use only and is valid for one year. Could you please help me understand why I am unable to register the new prepaid HMO? My baby is turning 2 years old soon, and I would like to register the newly purchased package for her. Thank you, and I look forward to your assistance.

by Eunice Anne on June 21, 2026

A

Hello Eunice! Kindly send us a message so we can assist you further.

by vincent on July 05, 2026


Q

i want to avail of the 1,350 HMO. How can to get membership

by Carol on June 21, 2026

A

Hello! CArol To get membership for the ₱1,350 plan, you must buy the card online through the official iCare Store and register it on their portal.

by vincent on July 05, 2026


Q

Clarification about "ER Care All-In is valid for 1 year or until used" when we say "until used" meaning the full consumption of 100,000 Php?

by Guest on June 22, 2026

A

Hello!! ER Care All-In plan, "until used" means the very first time you use the card or voucher for a medical emergency. It does not mean you can keep using it for multiple emergencies until the full ₱100,000 is completely consumed.

by vincent on June 25, 2026


Q

Hi. Do you issue certificate of coverage or certificate of membership upon registration? This is a mandatory requirement or our agency in the availment of an HMO.

by Guest on June 27, 2026

A

Hello! Upon successful online registration, you will receive an email confirmation and a Product Voucher.

by vincent on July 03, 2026


Q

Helllo. Just to confirm, coverage is valid for 12 months, not when the year end? Example, if this was activated by July 2026, this is still valid until July 2027?

by Ceterine on July 02, 2026

A

Hello Ceterine Yes, your coverage is valid for a full 12 months from your specific activation date, not the calendar year-end.

by vincent on July 05, 2026


Q

If I purchased a ER all in but have not activated it, yung 1 yr will tart upon activation?

by Maria Loida on July 03, 2026

A

Hello Maria Loida! Yes, the 1-year coverage will start exactly upon activation, not on the date you purchased it.

by vincent on July 05, 2026


Q

If my ER card is fully used due to hospital bills, can I purchase another card and activate to cover the remaining charges?

by Neil on July 04, 2026

A

Hello Neil! No, you cannot use a newly purchased card to cover the remaining charges of an ongoing hospital stay.

by vincent on July 05, 2026


Q

If my ER card is fully used due to hospital bills, can I purchase another card and activate to cover the remaining charges?

by Neil on July 04, 2026

A

Hello Neil! No, you cannot use a newly purchased card to cover the remaining charges of an ongoing hospital stay.

by vincent on July 05, 2026


Q

What are the best combinations that you can use at the same time?

by Neil on July 04, 2026

A

Hello Neil! You cannot combine or stack multiple iCare emergency vouchers to pay for the exact same ER medical bill. iCare enforces a strict "one voucher per medical event" rule.

by vincent on July 05, 2026


Q

Are dengue and covid excluded in ER All in?

by Neil on July 04, 2026

A

Hello Neil Are dengue and covid excluded in ER All in?

by vincent on July 05, 2026


Q

Hello as soon as I have paid the ER Plan I can get the virtual card via email? Do you also send the original card?

by Guest on July 06, 2026

A

Hello! No, iCare will not ship a physical or original plastic card. They have completely shifted to digital protection, meaning you will use a digital e-voucher and your smartphone for all transactions.

by vincent on July 06, 2026


Q

How to cancel previous subscriptionto register new one

by Leiesm Franci on July 06, 2026

A

Hello! Kindly email us at prepaid@icare.com.ph

by vincent on July 07, 2026


Q

How to cancel previous subscriptionto register new one

by Leiesm Franci on July 06, 2026

A

Hi, Kindly email us at prepaid@icare.com.ph

by Justine Andre on July 07, 2026


Q

hello,,,,how can i request a refund because I have already paid the ER All-in Plan amounting to ₱1,350. However, when I tried to register my plan, I was unable to complete the registration because I still have an existing account that I have never used

by JULIET on July 07, 2026

A

Hi, kindly email us at prepaid@icare.com.ph

by Justine Andre on July 07, 2026


Q

What if you already went to the ER because of a seizure, not yet having the Er care all in. No diagnosis, everything is clear. Then we went on purchasing this card, if the same thing happen again, ER because of another seizure, will that be covered?

by Cyntchira Mari on July 11, 2026

A

Hi, Cyntchira! Please know that the basis for the coverage of the services availed is the final diagnosis of doctor. If condition is chronic or related to pre-existing then it is not covered in ER Care plan.

by Justine Andre on July 13, 2026


Q

Are emergencies like the sudden need for surgery to remove the gallbladder covered? We have a few history in the family and would like to make sure.

by Seth Andrew on July 13, 2026

A

Hi, Seth! Please know that the basis for the coverage of the services availed is the final diagnosis of doctor. If condition is chronic or related to pre-existing then it is not covered in ER Care plan.

by Justine Andre on July 13, 2026


Q

Are emergencies like the sudden need for surgery to remove the gallbladder covered? We have a few history in the family and would like to make sure.

by Seth Andrew on July 13, 2026

A

Hi, Seth! Please know that the basis for the coverage of the services availed is the final diagnosis of doctor. If condition is chronic or related to pre-existing then it is not covered in ER Care plan.

by Justine Andre on July 13, 2026


Q

I would like to clarify something. It was mentioned that "ER Care All-In is valid for 1 year or until used." Does this mean that if I avail of any of the benefits even once, the entire ER Care All-In package will be considered consumed? I'm also a bit confused because this seems to contradict another benefit that states: "1-year unlimited access to telemedicine/remote medical consultation (for kids only)." Since it says "unlimited access" for one year, I'm unsure how that works if the package is considered "used" after a single benefit is availed. Could someone please confirm how these benefits work? Thank you!

by Guest on July 14, 2026

A

Hi, Please send your concern here prepaid@icare.com.ph

by Justine Andre on July 14, 2026


Q

Can we use it for multiple confinement?

by Guest on July 20, 2026

A

ER Care products are for one-time use only, regardless of whether the total benefit limit has been fully utilized or not. This means that once you have used the plan, you will no longer be able to use it again, even if you have a different illness

by Mary Jane on July 20, 2026


Q

Can I use this when my daughter got sent on emergency for sepsis infection

by Guest on July 22, 2026

A

Hi. For our ER Care All-In Plan, yes, it will be covered.

by Mary Jane on July 23, 2026


Q

Can I use this when my daughter got sent on emergency for sepsis infection

by Guest on July 22, 2026

A

Hi. For our ER Care All-In Plan, yes, it will be covered.

by Mary Jane on July 23, 2026


Q

Just a bit confused. I have successfully registered and received my voucher today. When will the coverage period starts? Thank you in advance.

by Angelyn on July 22, 2026

A

Activation periods per product: • ER Care Choice: One (1) calendar day from the registration date • Med Consult: Three (3) calendar days from the registration date • Other Prepaid Plans: Ten (10) calendar days from the registration date

by Mary Jane on July 23, 2026


Q

Is there an option to include the 6 major hospitals here in the ER Care All-in? And what type of room is covered if there's a need for confinement? Is it a regular private room?

by Guest on July 23, 2026

A

Hi. Yes, upon purchasing, you may choose the option that includes access to the top 6 hospitals in Metro Manila Please note that the room type will still be based on the plan limit and benefits of the coverage you select.

by Mary Jane on July 23, 2026


Q

I have an existing plan which is the ER All-in. It will expire this September 23, 2026. Can I purchase the same plan today and activate it? I need the copy of HMO Agreement or valid HMO ID bearing the employee's name and period of coverage all of it is for work compliance.

by Josiah Daniel on July 26, 2026

A

A person can only be registered with one emergency plan at any point in time please confirm if you would like us to deactivate the previous plan and proceed on activation the new plan

by Mary Jane on July 27, 2026


Q

Tagalog po nasagot kayo

by Guest on July 27, 2026

A

Yes, how can we help you?

by Mary Jane on July 27, 2026


Q

Paano po kaya if example na emergency ka tapos wala sa list na pwede i covered yun diagnose ng doctor sayo magagamit mo ba yun er care mo

by Guest on July 27, 2026

A

To maximize your benefits and ensure full coverage, both the healthcare facility and the attending doctor should be accredited under your plan.

by Mary Jane on July 27, 2026


Q

is this a one time use only?

by Guest on July 29, 2026

A

ER Care products are for one-time use only, regardless of if the total annual benefit limit is consumed or not.

by Mary Jane on July 30, 2026


Q

is your list of accredited hospitals and clinic real time and updated?

by Maribeth on July 29, 2026

A

Yes, we have 500+ accredited facilities in Philippines.

by Mary Jane on July 31, 2026


Q

Is gallbladder issues covered?

by Guest on July 29, 2026

A

Gallbladder-related conditions may be covered under ER Care All-In only if they are considered an emergency case and are included among the plan's covered conditions, subject to the final diagnosis and evaluation of the attending physician

by Mary Jane on July 31, 2026


Q

Hi, where can I find my serial number?

by Jane Scarlette on August 03, 2026

A

Hi, please be advised serial code is automatically sent to your email after successful payment

by Mary Jane on August 03, 2026


Q

Hi! How can the unlimited televisits be availed for kids?

by Kristin on August 04, 2026

A

Hi, Kristin! we have 1-year unlimited access to telemedicine/remote medical consultation (for kids only)

by Justine Andre on August 05, 2026


Q

Hi, my active prepaid HMO will expire on Aug 21, 2026. I have already purchased a new one and tried to register since there's 10 calendar days to activate, so I cannot also lose even 1 day of coverage but cannot proceed since I still have an active one. What date should I successfully register that after the 10 days activation period it will not lapse August 21, 2026?

by Salvacion Rizamae on August 05, 2026

A

You can try registering your account on August 12. Since activation takes 10 calendar days, your old policy will remain valid until August 21, 2026, which means there won't be any gap in your coverage.

by Mary Jane on August 06, 2026


Q

Can I order 3 cards with different names in one account?

by LIEZEL RUTH on August 06, 2026

A

Yes, you may purchase 3 prepaid plan and register it using different information.

by Mary Jane on August 06, 2026


Q

Does this include a face-to-face consultation?

by Guest on August 06, 2026

A

Hi, Please refer to our Medconsult prepaid plans for Face to face consultation https://shop.icare.com.ph/consultations

by Justine Andre on August 09, 2026


Q

Does this include a face-to-face consultation?

by Guest on August 06, 2026

A

Hi, please refer to our Medconsult prepaid plans for Face-to-face consultation https://shop.icare.com.ph/consultations

by Justine Andre on August 09, 2026


Q

How to choose Gcash as payment method?

by Stanford Lesley on August 09, 2026

A

Hi, Stanford! Are you referring with our auto renew plan? If yes, Only Credit Card payments are currently supported for this Auto-Renew Plan. Please select Credit Card to proceed

by Justine Andre on August 09, 2026


Q

Hi, I already paid the said amount, i availed the ERCAREALLIN, heres my Order Number: OR260812316380

by JENNYPEARL JOY on August 12, 2026

A

May we know how we can further assist you?

by Mary Jane on August 14, 2026


Q

Hi do you have products that cover both consultation and ER ?

by Guest on August 13, 2026

A

We recommend: 🚑 ER Care All-In-for Emergency care coverage for accidents and illnesses. Valid for 1 year. and MedConsult for consultations with Dental consultations for 1 year

by Mary Jane on August 16, 2026


Q

I purchased 2 and I want to tranfer 1 to my husband. how?

by CHERRYLYN on August 16, 2026

A

It is transferable as long as it has not been registered yet. After payment, you will receive a serial number, which must be registered within 90 days; otherwise, it will expire. Thank you!

by Mary Jane on August 16, 2026


Q

Can I buy a new ER Care plan then activate it once my current plan expires? I have an existing plan active until Oct. 1 and I plan to buy the plan this September 1.

by Eunice Redith on August 31, 2026

A

Hi! You may purchase a new ER Care plan now, but it can only be activated after your current plan expires on October 1.

by Mary Jane on September 02, 2026


Q

How to avail the renewal and how to pay. thank you.

by Eva on September 01, 2026

A

You may purchase our prepaid products through our website at 🛒 https://shop.icare.com.ph/

by Mary Jane on September 02, 2026


Q

can i use this icare for surgery of my ovarian

by Guest on September 06, 2026

A

Hi! Ovarian surgery may be covered under ER Care All-In only if it is performed as an emergency procedure and is related to a covered condition. Coverage is still subject to the final diagnosis, medical assessment, and plan terms and conditions. 💙

by Mary Jane on September 06, 2026


Q

How to get my serial number?

by JOE VER on September 11, 2026

A

The serial code will be automatically sent to the registered email address after successful payment. 😊

by Mary Jane on September 13, 2026


Q

my plan is about to expire on October, can I avail another or new plan today?

by Guest on September 16, 2026

A

Yes, you may renew by purchasing a new plan and even upgrade to a higher coverage option. Please make sure to register the new plan within 90 calendar days from the date of purchase

by Mary Jane on September 22, 2026


Q

Is there a receipt for the payment?

by Guest on September 17, 2026

A

The Official Receipt (OR) will be sent to your registered email once your payment has been processed. For follow-ups, please contact our Cashier at cashier@icare.com.ph

by Mary Jane on September 22, 2026


Q

how to avail your hmo

by April on September 17, 2026

A

You may purchase our prepaid products through our website at 🛒 https://shop.icare.com.ph/ To

by Mary Jane on September 22, 2026


Q

what to choose to purchase your plan, give me a guide.

by April on September 17, 2026

A

Our most popular prepaid HMO plans are: ✅ ER Care All-In 100 (Adults & Kids) ✅ ER Care Choice 🛒 Learn more: https://shop.icare.com.ph/er-care-all-in https://shop.icare.com.ph/er-care-choice Get covered in just a few clicks

by Mary Jane on September 22, 2026


Q

how do we know the serial code po? will u send a copy of terms and condition and card appearing my name ?

by MARY JOY on September 17, 2026

A

Please email support@icare.com.ph for assistance.

by Mary Jane on September 22, 2026


Q

If I have another HMO, do you allow coordination of benefits or reimbursement of the remaining hospital balance after PhilHealth and my primary HMO? What documents are required?

by Guest on September 18, 2026

A

If you have another HMO, reimbursement of any remaining balance is subject to Claims evaluation. For assistance and requirements, please email 📧 reimburse@icare.com.ph. Thank you!

by Mary Jane on September 22, 2026


Q

Is this prepaid plan covers lap or open cholecystectomy? Thank you

by Guest on September 22, 2026

A

Hello! No, standard iCare prepaid health cards do not cover scheduled laparoscopic or open cholecystectomy operations,

by vincent on September 30, 2026


Q

do they cover lab and radiology services for free?

by Guest on September 23, 2026

A

Hello! Yes, the iCare ER Care All-In plan covers laboratory and radiology (diagnostic) services, but only if they are directly required for an eligible medical emergency.

by vincent on September 30, 2026


Q

how much do I avail to cover the radiology and lab services?

by Guest on September 23, 2026

A

Hello! To cover laboratory and radiology services during an emergency under the iCare ER Care All-In plan, you do not pay for the tests individually. Instead, you buy the prepaid voucher ahead of time for a one-time price.

by vincent on September 30, 2026


Q

Can ER CARE ALL-IN covers cholecystectomy?

by MA. LYN on September 23, 2026

A

Hello! Ma. Lyn No, the iCare ER Care All-In plan completely excludes and does not cover a cholecystectomy (gallbladder removal surgery),

by vincent on September 30, 2026


Q

Hi, is executive check up included in ER Care, All-in??

by RENILYN on September 23, 2026

A

Hello! Renilyn No, an Executive Check-Up (ECU) is completely excluded and not included in the iCare ER Care All-In plan.

by vincent on September 30, 2026


Q

Good day! I have an ER Care All-In 80 Adults plan valid until September 26, 2026. I would like to renew the same ₱1,350 plan. When should I register the new voucher so there will be no gap in my coverage? Thank you

by Bernadeth on September 23, 2026

A

Hello! Bernadeth To ensure there is no gap in your coverage, you should register your new voucher on September 16, 2026

by vincent on September 30, 2026


Q

policy

by Carmela on September 24, 2026

A

Hello! Carmela Please message us at support@icare.com.ph for further assistance.

by vincent on October 01, 2026


Q

Do you have any plans that cover PECs?

by Marx Dalton on September 25, 2026

A

Hello! Marx Please message us at support@icare.com.ph for further assistance.

by vincent on October 01, 2026


Q

what information and documentation requirement to purchase i care All In for child below 10 yrs of age

by Guest on September 26, 2026

A

Hello! No documents are required po to purchase and register the plan. We only need the necessary information to complete the registration process, and as long as the member falls within the required age bracket po

by vincent on October 01, 2026


Q

Hi, if we avail the 1350 and covers only ward room, can we possible to have upgrade the room to private? can we still use the prepaid HMO

by Glenda on September 28, 2026

A

Hello! Glenda Yes, you can still use your prepaid HMO, but you will have to pay the room price difference out of pocket.

by vincent on October 01, 2026


Q

hi! I have already purchased a new plan but I have existing plan. How can I discontinue the previous plan to register the new one?

by MARNELLI on September 28, 2026

A

Hello! Marnelli Please send us a message at support@icare.com.ph so we can assist you.

by vincent on October 01, 2026


Q

do you have hospital available in laguna?

by JOHN CHOLO on September 29, 2026

A

Hello! You may view the list of our accredited clinics, hospitals, and doctors here: https://icare.com.ph/icare-accredited-health-partners/

by vincent on October 01, 2026


Q

Hi. i have this for my son this ER care all in, that will expire on 10 OCT 2026. already purchased for renewal so that i will not forget. Today when im trying to register it again to get the health voucher, system is saying that "Previously registered product is not yet used". thanks for clarification

by Martine Adriel on September 29, 2026

A

Hello! Martine Please message us at support@icare.com.ph for further assistance.

by vincent on October 01, 2026


Q

Can I get a card?

by Kristine Joyce on September 30, 2026

A

Hello! Kristine Please message us at support@icare.com.ph for further assistance.

by vincent on October 01, 2026


Q

how to get coupon?

by MARJORIE on September 30, 2026

A

Hello! Please message us at support@icare.com.ph for further assistance.

by vincent on October 01, 2026


Q

how to renew

by PHILEINE SOPHIA on October 01, 2026

A

Hello! Phileine Sophia You may purchase our prepaid products through our website at 🛒 https://shop.icare.com.ph/

by vincent on October 01, 2026


Q

how to renew

by PHILEINE SOPHIA on October 01, 2026

A

Hello! PHILEINE SOPHIA You may purchase our prepaid products through our website at 🛒 https://shop.icare.com.ph/

by vincent on October 01, 2026


Q

Good afternoon, how to register?

by Guest on October 02, 2026

A

Hello! Please message us at support@icare.com.ph for further assistance.

by vincent on October 02, 2026


Q

Hi, is your website updated? Only one doctor is accredited in Metro Rizal Doctors Hospital in Cainta?

by Marey Grace on October 05, 2026

A

Hello! You may view the list of our accredited clinics, hospitals, and doctors here: https://icare.com.ph/icare-accredited-health-partners/

by vincent on October 06, 2026


Q

For example if the Doctor is not on the list of accredited doctors, does it mean you can not cover his professional fee if the patient was confined?

by Josephine on October 07, 2026

A

Hello! Josephine Yes, under prepaid emergency plans like iCare ER Care All-In, coverage for doctor professional fees generally requires utilizing accredited or affiliated physicians.

by vincent on October 21, 2026


Q

After purchase online of the prepaid plan, are sent the the health card?

by Emely on October 08, 2026

A

Hello Emely! No, no physical health card is shipped or sent to you. The entire process for the iCare ER Care All-In plan is fully digital. Instead of a physical card, you will receive an e-voucher via email.

by vincent on October 21, 2026


Q

After purchase online of the prepaid plan, will I receive the corresponding health card?

by Emely on October 08, 2026

A

Hello! No, no physical health card is shipped or sent to you. The entire process for the iCare ER Care All-In plan is fully digital. Instead of a physical card, you will receive an e-voucher via email.

by vincent on October 21, 2026


Q

Hello. Can I upgrade my plan from ER Care Booster to ER Care Allin?

by Wenchelle Zaphire on October 12, 2026

A

Hello! Wenchelle Kindly send us a message at support@icare.com.ph to assist you further.

by vincent on October 22, 2026


Q

Can i request an Official Receipt of this --Attached is your Billing Invoice (Ecommerce) for Purchased Order/Payment Reference Number OR260911325894 dated 09/11/2026?

by Honey Lyn on October 12, 2026

A

Hello! Honey Lyn Kindly send us a message at support@icare.com.ph to assist you further.

by vincent on October 22, 2026


Q

Hi. Can ER Care All-In be used multiple times until the benefit limit replenishes in a year's coverage? Or is this a one-time use?

by Juliet on October 13, 2026

A

Hello! Julient iCare ER Care All-In is a one-time-use health voucher. Once you avail of the benefit or a Letter of Authorization (LOA) is issued—even if you do not fully use the maximum benefit limit.

by vincent on October 22, 2026


Q

do you issue O.R/ S.I, card and agreements after magpurchase ng plan?

by Guest on October 19, 2026

A

Hello! Yes, you will receive an official receipt/invoice, health care agreement, and digital voucher/serial number via email immediately after a successful purchase.

by vincent on October 22, 2026


Q

Is flu covered in ER Care All-In

by Diana Grace on October 24, 2026

A

Hello! Yes, the flu is covered under the iCare ER Care All-In plan, provided it qualifies as a sudden medical emergency.

by vincent on November 03, 2026


Q

Hi may I ask if is this 1x use only? or is it for 1 year?

by Guest on October 24, 2026

A

Hello! The iCare ER Care All-In plan is a single-use (1x use) card that is valid for up to 1 year from activation.

by vincent on November 03, 2026


Q

after purchasing Icare, how can I use this for emergency? What would I present to the hospital?

by Guest on October 24, 2026

A

Hello! To use your iCare ER Care All-In plan during an emergency, you do not need to wait for a physical health card. You must go to an iCare-accredited hospital and head straight to the Emergency Room (ER) billing or triage desk.

by vincent on November 03, 2026


Q

May I confirm if the plan also covers injuries sustained by the insured person while driving their own motorcycle for personal transportation, such as injuries from a motorcycle road accident requiring emergency treatment, surgery, or hospitalization?

by Heaven on October 27, 2026

A

Hello! Yes, injuries from a motorcycle road accident sustained while driving for personal transportation are covered by the iCare ER Care All-In plan.

by vincent on November 03, 2026


Q

what do I do after adding to cart?

by Guest on October 27, 2026

A

Hello! Once you have added the iCare ER Care plan to your online cart, you need to proceed through checkout and register the voucher to activate it. Follow these steps to finish your purchase and secure your coverage:

by vincent on November 03, 2026


Q

Are you accredited by the Insurance Commission?

by Guest on October 28, 2026

A

Hello! Yes, iCare is fully licensed and accredited by the Insurance Commission (IC) of the Philippines.

by vincent on November 03, 2026


Q

How do I register my 2 yr old to this plan?

by Lenilyn on October 28, 2026

A

Hello! You can easily learn more about prepaid products and buy one of these from our online shop. Here you go: 🛒 shop.icare.com.ph/

by vincent on November 03, 2026


Q

I noticed that there’s no choice for those in their 70’s. Did I just miss it?

by Guest on October 29, 2026

A

Hello! You can easily learn more about prepaid products and buy one of these from our online shop. Here you go: 🛒 shop.icare.com.ph/

by vincent on November 03, 2026


Q

I noticed that there’s no choice for those in their 70’s. Did I just miss it?

by Guest on October 29, 2026

A

Hello! You can easily learn more about prepaid products and buy one of these from our online shop. Here you go: 🛒 shop.icare.com.ph/

by vincent on November 03, 2026


Q

What plan may cover the annual physical examination?

by Guest on October 29, 2026

A

Hello! For an Individual or Family comprehensive plan, we suggest our iCare Persona for 15 days to 59 years old.

by vincent on November 03, 2026


Q

In case I need to be admitted to the hospital due to an emergency, what type of hospital room will be covered by my insurance? Is a semi-private room covered, or is the coverage limited to a regular ward?

by Guest on October 29, 2026

A

Hello! The exact type of hospital room covered by your iCare ER Care All-In plan depends entirely on the specific plan variant you selected at the time of purchase.

by vincent on November 03, 2026


Q

Hi, does ER Care All-in cover APE?

by Maricris on October 30, 2026

A

Hello! No, the iCare ER Care All-In plan does not cover an Annual Physical Examination (APE).

by vincent on November 03, 2026


Q

Hi, I just noticed that ER Care All In now has 1-year unlimited access to telemedicine/remote medical consultation (for kids only). Does it apply to previously purchased ER Care All In and the amount gets deducted to the total balance per consultation? Thanks!

by Guest on October 30, 2026

A

Hello! No, the consultation amount does not get deducted from your total emergency balance, and yes, it applies to your active voucher with a very specific rule on how the two features coexist.

by vincent on November 03, 2026


Q

NONE

by Elizabeth on October 30, 2026

A

Hello! You can easily learn more about prepaid products and buy one of these from our online shop. Here you go: 🛒 shop.icare.com.ph/

by vincent on November 03, 2026


Q

What are the affiliated hospitals in Capiz

by Guest on October 30, 2026

A

Hello! You may view the list of our accredited clinics, hospitals, and doctors here: https://icare.com.ph/icare-accredited-health-partners/

by vincent on November 03, 2026


Q

Paano mgbayad at saan e click?

by Jenny Rose on October 30, 2026

A

Hello! You have a wide range of payment options to choose from, including credit card, debit card, over-the-counter payments (such as Bayad Centers and Cebuana Lhuillier), and e-wallets like GCash.

by vincent on November 03, 2026


Q

Does the ER all in one civer mental health emergencies?

by Guest on October 30, 2026

A

Hello! No, the iCare ER Care All-In plan does not cover mental health emergencies.

by vincent on November 03, 2026


Q

Subscriber number

by Grace on November 03, 2026

A

Hello! Kindly send us a message at support@icare.com.ph so we can assist you further.

by vincent on November 10, 2026


Q

I want to avail ER Care All-In for me, my daughter, and my wife. How do I do that?

by Guest on November 03, 2026

A

Hello! You can easily learn more about prepaid products and buy one of these from our online shop. Here you go: 🛒 shop.icare.com.ph/

by vincent on November 10, 2026


Q

Hello, I didn't recieve my copy of voucher policy only the invoice and OR. I already emailed the customer and support service. It's been 6 days already.

by Mitzie Joy on November 04, 2026

A

Hello! Kindly send us a message at support@icare.com.ph so we can assist you further.

by vincent on November 10, 2026


Q

Is their any plan that includes Dental, Out patient, In-patient, Laboratory, Emergency?

by SHERYL on November 04, 2026

A

Hello! You can easily learn more about prepaid products and buy one of these from our online shop. Here you go: 🛒 shop.icare.com.ph/

by vincent on November 10, 2026


Q

Is it allowed to avail ER care and Med Consult at the same time with the same name?

by SHERYL on November 04, 2026

A

Hello! Yes, you are allowed to enroll in both an ER Care plan and a MedConsult plan at the same time under the exact same name.

by vincent on November 10, 2026


Q

why

by Norie on November 05, 2026

A

Hello! Kindly send us a message at support@icare.com.ph for further assistance.

by vincent on November 10, 2026


Q

Good day I would like to follow up on my I Care Policy. I already completed the payment yesterday and my order status is showing "Order Completed" However, I have not received my Invoice and E-Receipt

by Norie on November 05, 2026

A

Hello! Kindly send us a message at support@icare.com.ph for further assistance.

by vincent on November 10, 2026


Q

NA

by Guest on November 05, 2026

A

Hello! You can easily learn more about prepaid products and buy one of these from our online shop. Here you go: 🛒 shop.icare.com.ph/

by vincent on November 10, 2026


Q

can i order more than 10 cards and register each one under different name for my officemates and family members?

by CHRISTINE on November 05, 2026

A

Hello! Yes, you can buy more than 10 cards and register each one under a different name for your officemates and family members.

by vincent on November 10, 2026


Q

what documents can i present to the hospital and our HR department as proof that i am officially registered and have an active health card membership?

by CHRISTINE on November 05, 2026

A

Hello! To prove that you are officially registered and have an active iCare ER Care All-In membership, you will need to present digital documents, as iCare does not issue physical plastic health cards for its prepaid line.

by vincent on November 10, 2026


Q

How can I pay on gcash

by Guest on November 06, 2026

A

Hello! To pay for your iCare ER Care All-In plan using GCash, you can choose between two main methods depending on where you are buying the voucher.

by vincent on November 10, 2026


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